Free shipping on orders over 1.000 DKK within EU

FAQ

General

Opening hours studio store

Product information

Do you have a store or showroom?
Is your stoneware durable?
Is your stoneware dishwasher and microwave safe?
Are your ceramics safe for food and drink?
Are you planning to release new glazes soon?

Ordering

Can I get a glaze sample before I purchase?
Do you offer gift cards?
Can I use multiple discount codes at the same time?
Why won’t my discount code work?
Can I add a discount code to an order I’ve already placed?
I placed two orders. Can I combine them?
How do I change or cancel my order?

Shipping and returns

What shipment options do you offer?
How do I get free shipping?
Do you ship internationally?
I live outside the EU and want to purchase some items, but the shipping rate costs more than the actual pieces. Can you lower the rate?
When should I expect my package to ship?
How can I track my order?
I haven’t received my order confirmation
Can I change my shipping address?
How do I return an item?