If you are not 100% satisfied with your order, we will happily issue you a refund. Please email us at hello@ancherstudio.com with your intention to return within 14 days of receiving and we will promptly send return instructions. Returns must be shipped within two weeks of contacting us, if applicable.
Ancher is not responsible for shipping fees if you receive an item you don't like. This includes but is not limited to glaze preference or form preference.
If you received a piece of pottery as a gift and would like something different, you're more than welcome to send it back to us for store credit.
If you aren't as in love with a glaze colour as you thought you'd be, you can send it back our way. You can either exchange the item for something else, receive store credit, or return it for a full refund to the payment card.
If there's an item missing from your order, please email us at hello@ancherstudio.com so we can sort it out. We’ll send the missing item as soon as possible at no additional charge.
If your pottery arrives broken or otherwise damaged or defective, please take a photograph of the damage and send the pictures over to hello@ancherstudio.com. We’ll assess the piece and send you a replacement as soon as we possibly can at no additional charge
Unless you are returning or exchanging an item that arrived defective or damaged, you will be responsible for shipping costs. Please note that the responsibility for safely getting breakable items back to us falls on you. We are unable to exchange items that are returned to us in anything less than like-new condition so if the item is damaged in transit, you will not receive any refund. Bring your returns to a trusted shipper to pack the items if you're worried about your packaging skills. The cost of shipping is non-refundable.
Returns will be issued refunds only after they are received in acceptable condition, or as otherwise agreed with our team. Once an exchange is received, we'll issue you a store credit for the full amount of your purchase, minus the cost of shipping, to use on whatever else you'd like in the web shop. Your store credit expires after one year.